Caffeine Service
Keeping the Coffee flowing!
We know that a reliable flow of coffee is critical to your business, and we make it our priority.
Regular coffee machine maintenance is essential to minimising down-time. With our Caffeine Care service offerings we provide tier based service packages to best suit each client.
From front-end support, to full workshop service and descale, we can provide the level of coffee machine support that delivers optimum reliability for your budget.
If you need some help with a machine please click the button below and fill out our “Request a callback form” and we will be in touch.
Service Department
Performance Indicators
Official Service Partners for:
Caffeine Care Plans
Recommended for small low volume office settings.
What's Included:
Annual Front End Service
Mid Year Service Check
2 x Filter Exchange
Compliance (PSSR)
Emergency Callout
Labour for Machine Faults
Annual Cleaning Supplies
Machine Parts
Recommended for hospitality and high volume settings. (T&C's Apply)
What's Included:
Annual Front End Service
Filter Exchange
Compliance (PSSR)
Emergency Callout
Labour for Machine Faults
Annual Cleaning Supplies
Minimum recommended for low volume hospitality or large office settings.
Caffeine Care Packages
Recommended for small low volume office settings.
What's Included:
Everything in Caffeine Care
Everything in Caffeine Care+
Annual Front End Service
Mid Year Service Check
2 x Filter Exchange
Compliance (PSSR)
Emergency Callout
Labour for Machine Faults
Annual Cleaning Supplies
Machine Parts
Recommended for hospitality and high volume settings. (T&C's Apply)
What's Included:
Everything in Caffeine Care
Annual Front End Service
Filter Exchange
Compliance (PSSR)
Emergency Callout
Labour for Machine Faults
Annual Cleaning Supplies
Minimum recommended for low volume hospitality or large office settings.
About Caffeine Care
Caffeine Care is our structured service and maintenance programme designed to keep your coffee equipment performing reliably.
It moves your servicing from reactive repairs to proactive protection, reducing downtime and keeping your machines performing at their best.
With Caffeine Care you benefit from:
- Preventative servicing from our specialist engineers
- Priority response when faults occur
- Clear and structured care for every machine we support
- Predictable service support and planned maintenance
- Reduced downtime and improved machine performance
Why Caffeine Care?
Our studies show that customers who opt for one of our Service Plans experience a 50% reduction in labour costs, because of the reduction in emergency repairs. This translates into a 30% reduction in overall service spend.
Without a structured care plan
- Reactive repairs
- Unpredictable labour costs
- Higher service spend
With a structured care plan:
- Reactive repairs
- Unpredictable labour costs
- Higher service spend
Interested in Caffeine Care?
Request a quote
A reputation for Service Excellence
Our friendly and helpful service desk is on hand to provide trouble shooting over the phone.
In the rare case that a call-out is needed, you can rely on our highly trained coffee machine engineers to have you up and running again in no time.
As a family business, we know how important our service level is to maintaining your loyalty, and we are laser-focussed on getting it right.
We Are Hiring!
Passionate about coffee and looking for your next challenge?
Explore exciting opportunities to join the Caffeine Ltd team and be part of delivering exceptional coffee solutions.
Caffeine Limited is the UK’s leading Turnkey Premium Coffee Partner.
We offer an extensive selection of machines from top manufacturers in Switzerland, Italy, and America, ensuring you have the best equipment to meet your needs.
Our dedicated Nationwide Service Team is here to assist you, no matter where you are. We’re always ready to provide the support you need.
We offer a wide range of coffee blends including decaf. From our signature Caffeine Coffee brand to a custom-branded blend of your choice, we have the perfect options for you.
With our full barista training support programme, we can ensure your servers are well equipped to deliver outstanding service.
What our customers say.
PCM
I. Cordingley
Drake & Morgan
R. Mitchell
Machines in the News
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Introducing the Latest Coffee Technology at Caffeine
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Why One Size Doesn’t Fit All: Understanding Coffee Machine Capacity
Request a call from the service dept
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